Wizard of Oz testing is a methodology where the front-end appears automated to the user, but the "back-end" is actually a human performing the tasks manually.
?
Give a SaaS example of Wizard of Oz testing.
Before building an "Automated Helpdesk Router," a human agent could manually route tickets according to the proposed rules for one week. This validates if the routing logic actually improves MTTR before coding it.
Knowledge Challenge
Mastered Wizard of Oz Testing? Now try to guess the related 6-letter word!
Type or use keyboard