Polling is a client asking a server "Is there new data?" periodically. Webhooks are a server pushing a "callback" to a client as soon as something happens.
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Why are webhooks better for real-time Support Ops?
They are significantly more efficient. Instead of your CRM asking the helpdesk every minute if a ticket was closed, the helpdesk "pings" the CRM the exact second it happens, enabling instant automation.
Knowledge Challenge
Mastered Webhooks vs. Polling (Deep Dive)? Now try to guess the related 6-letter word!
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