Tree testing (also called "reverse card sorting") evaluates the findability of topics in a website or knowledge base hierarchy by asking users to find specific items within a text-only navigation structure.
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Why is tree testing important for documentation?
It reveals whether the hierarchy and labeling of categories are intuitive. If users can't find the "Refund Policy" in the "Billing" directory during a tree test, your navigation needs redesign before you even build the UI.
Knowledge Challenge
Mastered Tree Testing for Knowledge Bases? Now try to guess the related 6-letter word!
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