Taxonomy is a pre-defined, hierarchical classification system (categories/folders), while folksonomy is a user-defined, flat system of classification using tags.
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What is the best approach for KB organization?
Most successful help centers use a hybrid approach: a structured taxonomy for broad navigation and a folksonomy (tags) to help users find related content across different categories.
Knowledge Challenge
Mastered Taxonomy vs. Folksonomy in Help Centers? Now try to guess the related 7-letter word!
Type or use keyboard