Plain language is a communication style that emphasizes clarity, brevity, and avoiding jargon, making documents easier to read and understand for a broad audience, including non-native speakers.
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What are the key rules of plain language for KBs?
Use the active voice ("Click the button" vs "The button should be clicked"), keep sentences short, use common words instead of complex ones, and use bulleted lists to break up long blocks of text.
Knowledge Challenge
Mastered Plain Language in Technical Documentation? Now try to guess the related 6-letter word!
Type or use keyboard