GDPR (General Data Protection Regulation) gives EU residents significant control over their personal data, including the "right to be forgotten" (data erasure) and the "right to access."
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What is a "Data Subject Access Request" (DSAR) in support?
A DSAR is when a customer asks to see all the data you have on them. Support Ops must have a process to export all ticket history, chat logs, and profile notes for that user within the legal timeframe.
Knowledge Challenge
Mastered GDPR Compliance in Customer Support? Now try to guess the related 6-letter word!
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