AI Agents are the next generation of support automation, capable of not just answering questions but executing tasks (e.g., "refund this order," "update this subscription") across multiple systems autonomously.
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How do AI Agents differ from traditional Chatbots?
Chatbots provide content; AI Agents provide actions. They use "Function Calling" to interact with your backend and APIs, moving support from a "Knowledge Retrieval" function to an "Automated Fulfillment" function.
Knowledge Challenge
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