The "bus factor" is the number of people on a team who, if hit by a bus (or suddenly unavailable), would cause the project to stall or fail because of their unique knowledge.
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How do you increase the bus factor for a critical process?
Through documentation, cross-training, and pair-programming. If only one person knows how to run the monthly "Seed Script," the bus factor is 1 — which is a critical operational risk.
Knowledge Challenge
Mastered The "Bus Factor" in Small Teams? Now try to guess the related 6-letter word!
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