Making support tools (both internal and external) accessible ensures that users with disabilities can seek help and that people with disabilities can be hired as support agents.
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Why is internal tool accessibility a DEI imperative?
If your agent helpdesk isn't screen-reader friendly, you are effectively excluding a massive pool of talented potential employees. Accessibility is a requirement for both customer equity and workforce diversity.
Knowledge Challenge
Mastered Accessibility for Support Platforms (A11y)? Now try to guess the related 6-letter word!
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