Overview
Tango
Tango is a workflow documentation tool that captures step-by-step guides as you click through processes. It auto-generates annotated screenshots and written instructions, and also offers in-app guidance overlays to help users navigate software directly inside the application.
KnowUp
KnowUp uses an autonomous browser-based AI agent that logs into your product, navigates it like a real user, and drafts complete help-center articles with screenshots — without anyone pressing record. It also detects UI changes and proactively updates existing docs.
Feature Comparison
| Feature | KnowUp | Tango |
|---|---|---|
| Autonomous content creation | ||
| UI change detection | ||
| Auto screenshot capture | ||
| Step-by-step guide generation | ||
| No human trigger required | ||
| In-app guidance overlays | ||
| Proactive doc updates | ||
| Zendesk / Intercom / HubSpot sync | ||
| Browser extension recording |
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What is Tango?
Tango is a digital adoption and workflow documentation platform. It captures step-by-step guides automatically as you click through a process in your browser, generating annotated screenshots and written instructions. Tango also provides in-app guidance features that overlay tooltips and walkthroughs directly inside software applications to guide end users.
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Key differences between KnowUp and Tango
Like Scribe, Tango requires a human to perform each workflow for capture. KnowUp's AI agent does this autonomously. Tango adds in-app guidance overlays — a feature KnowUp doesn't offer, since KnowUp focuses exclusively on help-center article generation and maintenance. However, KnowUp's proactive UI change detection means your docs stay current automatically, while Tango guides need manual re-recording when the product updates.
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Pricing comparison
Tango offers a free tier for individual use and paid plans for teams with per-user pricing. Enterprise pricing includes advanced features like in-app guidance. KnowUp pricing is tailored to your product's complexity — based on audit frequency and number of workflows. Book a demo for a custom quote.
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Which should you choose?
Choose Tango if you need both workflow documentation and in-app guidance overlays, and your team can handle manual recording. Choose KnowUp if your priority is an always-current, autonomous knowledge base that detects product changes and syncs with your existing help-center platforms.
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