Overview
Stonly
Stonly is an AI-powered knowledge base platform that creates interactive, step-by-step guides and uses support ticket data to identify content gaps. It helps teams build adaptive self-service content that changes based on user context and diagnoses which articles are missing from failed support interactions.
KnowUp
KnowUp uses an autonomous browser-based AI agent that logs into your product, navigates it like a real user, and drafts complete help-center articles with screenshots — without anyone pressing record. It also detects UI changes and proactively updates existing docs.
Feature Comparison
| Feature | KnowUp | Stonly |
|---|---|---|
| Autonomous content creation | ||
| UI change detection | ||
| Auto screenshot capture | ||
| Interactive step-by-step guides | ||
| No human trigger required | ||
| Content gap detection from tickets | ||
| Proactive doc updates | ||
| Zendesk / Intercom / HubSpot sync | ||
| Adaptive content by user context | ||
| Proactive (before tickets happen) |
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What is Stonly?
Stonly is a knowledge base and self-service platform that specializes in interactive, decision-tree-style guides. Instead of static articles, Stonly guides adapt based on user responses and context. Its AI analyzes support ticket patterns to identify which topics lack documentation and suggests new content priorities. Stonly integrates with major helpdesk platforms to surface relevant guides within the support workflow.
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Key differences between KnowUp and Stonly
The fundamental difference is reactive vs proactive. Stonly learns from past support tickets to identify what documentation is missing — it reacts after users have already struggled. KnowUp proactively navigates your product's UI to create and update documentation before support tickets happen. Stonly excels at interactive, branching guides that adapt to user context; KnowUp excels at autonomous article creation with screenshots. Stonly tells you what to write; KnowUp writes it for you.
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Pricing comparison
Stonly offers tiered plans based on features and usage, with custom enterprise pricing. KnowUp pricing is tailored to your product's complexity — based on audit frequency and number of workflows. Book a demo for a custom quote based on your product architecture.
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Which should you choose?
Choose Stonly if you want interactive, adaptive self-service guides and need to identify content gaps from support ticket analysis. Choose KnowUp if you want documentation that creates and maintains itself proactively — catching UI changes before they become support tickets.
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