Overview
Document360
Document360 is a comprehensive knowledge base CMS that provides tools for creating, organizing, and publishing help-center content. It offers a rich editor, category management, versioning, analytics, and an AI-powered assistant for end-user search.
KnowUp
KnowUp uses an autonomous browser-based AI agent that logs into your product, navigates it like a real user, and drafts complete help-center articles with screenshots — without anyone pressing record. It also detects UI changes and proactively updates existing docs.
Feature Comparison
| Feature | KnowUp | Document360 |
|---|---|---|
| Autonomous content creation | ||
| UI change detection | ||
| Auto screenshot capture | ||
| Rich content editor / CMS | ||
| No human trigger required | ||
| Category & version management | ||
| Proactive doc updates | ||
| Zendesk / Intercom / HubSpot sync | ||
| Self-hosted KB portal |
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What is Document360?
Document360 is a full-featured knowledge base platform for creating and managing help-center documentation. It provides a WYSIWYG and markdown editor, category hierarchies, article versioning, role-based access, built-in analytics, and an AI-powered search widget. It's a CMS for knowledge bases — you write the content, and it handles publishing and organization.
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Key differences between KnowUp and Document360
Document360 is a knowledge base CMS — a tool where humans write and manage articles. KnowUp is an AI agent that creates the articles for you. Document360 offers richer editorial and organizational features (versioning, categories, roles), while KnowUp offers autonomous content creation and maintenance. If your bottleneck is the writing tool, Document360 helps. If your bottleneck is the writing itself, KnowUp helps.
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Pricing comparison
Document360 offers tiered plans from free to enterprise, with pricing based on features, team accounts, and knowledge base projects. KnowUp pricing is tailored to your product's complexity — based on audit frequency and number of workflows. Book a demo for a custom quote based on your product architecture.
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Which should you choose?
Choose Document360 if you have a dedicated documentation team and want a powerful CMS for managing knowledge base content. Choose KnowUp if you want to automate the content creation process itself and keep your help center current without dedicated documentation staff.
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