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AI-driven help center maintenance

Keep yourknowledge base up

KnowUp is an AI-powered platform that automatically generates, audits, and maintains help center documentation for SaaS companies, so your team never writes another article from scratch.

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UI Change
New Button
Autogenerated
How to Reset Keys
Always-On Intelligence

Proactively creates support articles and updates outdated ones.

Keeping knowledge base content up to date is a bottleneck for frequently updated SaaS products. KnowUp turns documentation from a reactive chore into a proactive background process. Our browser-based AI Agent autonomously identifies UI shifts to prepare drafts before they result in support tickets while removing the need for manual human triggers.

Outdated UI Detected
Settings Page moved
Draft Updated
New flow captured & written
Real User Simulation

Navigates your product like a real user to document holistic workflows.

KnowUp doesn't look at pages in silos; it explores your product like a real user to map contextual links between features. This holistic approach ensures that a single UI change automatically triggers updates across every related workflow and article.

Click "Create Project"
Navigates to creation wizard
Fill details & validation
Inputs test data to pass checks
Verify Success State
Captures final success toast
Visual Fidelity

Updates articles with live screenshots from your admin.

Old screenshots confuse users. KnowUp detects visual changes in your product and automatically captures fresh, high-resolution screenshots for your existing articles. Ensure your documentation always reflects the current reality of your UI.

app.yourproduct.com/settings
Capturing new version...
New Version Found
Auto-updating visuals...
Screenshots Updated
Live sync completed
Seamless Integration

Native sync with Intercom, Zendesk, and HubSpot.

Write once, publish everywhere. KnowUp integrates directly with your existing knowledge base platforms. Push updates automatically or with a single click—no manual copy-pasting required.

Why companies switch to KnowUp

Stop verifying outdated articles. Start generating new ones.

Traditional KB

Manual & Static

Manually write every article
Screenshots outdated in weeks
Text-only search fails users
No context on user issues
Updates require full rewrite

KnowUp AI

Autonomous & Dynamic

Auto-generates from screen recordings
Update all docs in one click
Multimodal search (Text + Visual)
Deep context from screen analysis
Proactive documentation updates

Requires 0% of your engineering team

No SDKs to install. No API integrations to build. Just give our agent a seat at the table, and it gets to work immediately.

1

Create Agent User

Simply create a scoped user account for our agent in your product. No complex API keys required.

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2

Connect Your Stack

Link your existing Intercom, Zendesk, or HubSpot help center in one click.

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3

Agent Gets to Work

Our browser agent logs in, explores your app, and starts analyzing screens instantly.

Analysis Started
Indexing Content

Frequently Asked Questions

Everything you need to know about the product and billing.

An AI Agent like KnowUp is an autonomous system that proactively manages your knowledge base documentation and help center articles. Unlike standard AI tools that require human prompts, KnowUp "hunts" for product changes and drafts updates automatically, transforming documentation from a manual chore into a background process.
KnowUp uses a browser-based agent that navigates your SaaS product just like a real user. It autonomously audits your UI to identify new features or interface shifts. When it finds a discrepancy between your product and your help center, it drafts a support article update and captures fresh screenshots for your review.
KnowUp offers native, zero-friction sync with Intercom, Zendesk, and HubSpot. It respects your existing categories, folder structures, and versioning, allowing you to publish approved updates directly to your preferred knowledge base platform.
No. KnowUp is a no-code solution designed for support and product teams. You don't need API access or engineering resources. By using standard user credentials, the agent can begin mapping your product and drafting articles in minutes.
KnowUp is a multi-modal AI agent. It doesn't just write text; it autonomously captures, crops, and replaces UI screenshots to match your live product. This ensures your visual guides are always accurate without any manual image editing.
No. You maintain full control through a "Human-in-the-loop" workflow. KnowUp performs the labor-intensive drafting and screenshotting, but articles are only published once you have reviewed and approved them in the KnowUp editor.
KnowUp pricing is tailored to your product’s complexity, based on the frequency of agent audits and the number of unique workflows within your platform. To ensure you get the right plan, we invite you to book a demo where we can provide a custom quote based on your product’s architecture.
Support & product ops leads in high-velocity SaaS (B2B & B2C) where products evolve faster than documentation teams can keep up. If you want to change the status quo where your team handles it (CSM, PM, or Intern) that manually document, screenshot, and upload articles, then KnowUp is the right address.
We would like to answer this in a broader way by asking: What are the conventional and relatively newer methods of updating a knowledge base? Let us break down the answer into categories: - Manual Documentation Cycles: Relying on a human (CSM, PM, or Intern) to manually document, screenshot, and upload articles. - Workflow Capture Tools (e.g., Trainn, Guidde): Chrome extensions that require a human to manually "perform" a workflow to create a guide. - Developer-First Doc Gen (e.g., Mintlify): Tools optimized for code-based API docs rather than UI-based help centers. - Reactive Feedback Tools (e.g., Brainfish): Tools that identify gaps based on user videos or errors after the documentation has failed. - Support AI Assistants (e.g., Intercom Fin): Tools that suggest text additions based on failed chat interactions in the messenger. Compared to those solutions, KnowUp is the only browser-based AI agent that navigates through your product’s admin like a real user regularly to update and create support articles—including screenshots—without any human involvement needed. It provides the suggestions, and the only thing left for you to do is approve (or not approve) drafts. Because it syncs seamlessly with Intercom, Zendesk, and HubSpot and takes a proactive approach that removes manual human involvement, KnowUp holds a unique place in the category.

Still updating your knowledge base manually?

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